Return Policy
- All returns will be compensated by merchandise credit only.
- All returns will not have a restocking fee for 7 days of receipt of goods if the returned merchandise is returned in unopened condition with the manufacturers' seal.
- If the package is returned in opened condition, there is a minimum 10% restocking fee.
- 20% restocking charge on all returned goods for credit after 7 days of delivery.
- No store credit is issued after 14 days of delivery. (Also, No returns for any special orders).
- Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging.
- Shipping and handling charges are non refundable.
Cancellation Policy
- If an order cancellation is necessary, a written request to company's e mail (thekcfactory@hotmail.com) and Must be approved before any order can be canceled.
- Cancellation requests must be made within the same day the order was placed.
- If you cancelled after merchandise shipped, will be charged the 2 ways shipping and handling fees.
- We reserve the right to charge up to 15% of the value of the canceled merchandise for handling(however, that is rarely the case).
Connect Us
shop@kcfactoryusa.com
1-213-746-2456
1417 Santee St, Ste C, Los Angeles, CA 90015